I have been having a very in-depth discussion this morning with my online business partner Keith… Over the weekend, one of our online customers asked for a refund… When we asked for the reason behind the refund request, we got told (and I quote):
“I did not realise it was all about hypnosis.”
Keith and I joked about the number of times I must have written the word hypnosis in the last few years, how many times it is on our website, and whether I am just not making it clear enough that I am a hypnotherapist and hypnotist…
Hmmm… I really need to rethink my outgoing message and current presence I think… ;-) I mean, the meaning of every communication is supposed to be the response it receives…
Well, there has also been a more serious news item working its way across the media and internet that I am loathed to write about… (more…)